Session Title: Alzheimer's Disease (AD) including Non-Cognitive Aspects
QUALITY CARE FOR INDIVIDUALS WITH ALZHEIMER'S DISEASE TAKES AND ORGANIZATIONAL APPROACH: A 22 YEAR REVIEW AND REPORT
S. Gilster, J. Dalessandro
Caring for individuals with Alzheimer's disease and dementia can be challenging, and will not be success if left to chance. Providing a quality-driven culture in Alzheimer's programs, where person-centered care is delivered for residents and education and support for families is provided, takes an organizational approach. This presentation will discuss a model to create exemplary Alzheimer's disease programs, or enhance the care and performance of existing programs. The model, SERVICE, is grounded in research and literature, and is consistent with elements of the AHCA National Quality Award. Experience generated in over 2 decades of utilization in a successful, award winning Alzheimer's dedicated facility will be shared. The SERVICE model consists of themes translated into day-to-day operations that focus on 7 areas; Service, Education, Respect, Vision, Inclusion, Communication and Enrichment. Each theme will be defined and discussed, addressing sustainable strategies for implementation. Research outcomes of the model in regard to satisfaction performance and finances will be shared.